The SDS HELPDESK has been designed to Improve your companys ability to provide high quality support and service to your customers. Customers call when they find they cannot proceed with their work until they get an answer from you. They may have a problem, a question, a Broken piece of Equipment, or even a leaky faucet. No matter what the issue is, your customer�s efficiency becomes dependent upon your ability to resolve their issues.
Your customers may be external clients, other employees in your organization, tenants in a building you manage, or outside contractors. When customers contact you for assistance, they expect you to be knowledgeable, responsive and accurate. With the SDS HelpDesk, customer information is always at your fingertips.
The SDS HelpDesk supplies all the tools you need. It is a full-featured program that simplifies the gathering of information. More importantly, it then manages and tracks all aspects needed to resolve your customers issue.
